We’re Here to Support You
At NewEra, your wellness journey is our mission. Whether you have questions about our formula, need help with your order, or simply want to share your experience—we’re here to help, listen, and guide.
General Inquiries
Want to connect, share feedback, or ask about ingredients?
We aim to respond within 1–2 business days.
Order Support
Need help tracking an order, updating shipping info, or requesting a refund? We're happy to help!
Please include your full name, order number, and where you placed your order (neweranaturals.com, ClickBank, Digistore24) for the fastest service.
Shipping Information
Curious about our shipping timelines?
U.S. Orders:
Arrive in 3–5 business days
International Orders:
May take up to 14 business days
All orders are processed within
24 hours (Mon–Fri)
Once shipped, you’ll receive a confirmation email with tracking details.
Returns & Refunds
We believe in the power of NewEra—and we stand behind it. If for any reason you’re not satisfied, we offer a 60-day money-back guarantee so you can try it risk-free.
To start a return:
Email us at
hello@your-newera.com
Send any used or unused bottles to:
NewEra Naturals Ltd
2701 Couchville Pike #100
Nashville, TN 37217
Be sure to include your full name, email address, and order number for smooth processing.
Frequently Asked Questions
How do I take my NewEra supplement?
Each NewEra product includes directions on the bottle label. You can also find detailed usage instructions on the product page on our website.
How soon will I feel a difference?
Every product is different. While some customers notice benefits quickly, others may need several weeks of consistent daily use. We recommend following the suggested directions and giving your body time to respond.
What if I don’t notice changes right away?
That's completely normal. Many health benefits develop gradually as your body responds over time. We recommend taking your product consistently as directed and allowing enough time to experience its full potential. If you have questions about your progress, our support team is happy to help.
Is it okay to take on an empty stomach?
Most NewEra supplements can be taken with or without food. If you have a sensitive stomach, taking your supplement with a meal may be more comfortable. Always follow the directions on your specific product.
Can men take NewEra products?
Many NewEra products are suitable for both men and women. However, some formulas are developed with specific health goals or populations in mind. Please refer to the product label or product page for guidance, or contact us if you're unsure whether a particular product is right for you.
What's the shelf life?
Most NewEra supplements have a shelf life of approximately 2 years from the date of manufacture. For the most accurate information, please refer to the expiration date printed on your bottle. Store your supplements in a cool, dry place away from direct sunlight.
Still Have Questions?
We’d love to hear from you.
Reach out any time →
hello@your-newera.com
Or fill out the form below.