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Terms of service

Terms of Service

Last Modified: December 1 2025

1. Acceptance of Terms

These Terms of Service ("Agreement") are entered into between you and NewEra Naturals Ltd. ("Company," "we," "us," or "our"). This Agreement governs your access to and use of neweranaturals.com (the "Website"), including any content, functionality, services, and products offered on or through the Website.

By using the Website or placing an order for products, you accept and agree to be bound by this Agreement, along with our Privacy Policy, Refund Policy, and Shipping Policy, which are incorporated by reference. If you do not agree to these terms, you must not access or use the Website or purchase products.

This Website is offered and available to users who are 18 years of age or older. By using this Website, you affirm that you are of legal age to form a binding contract with the Company. If you do not meet this requirement, you must not access or use the Website.

2. Changes to This Agreement

We may revise and update this Agreement from time to time in our sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Website thereafter. Changes to dispute resolution provisions will not apply to disputes for which the parties have actual notice before the change is posted.

Your continued use of the Website after posting of the revised Agreement constitutes your acceptance of the changes. You are expected to check this page periodically to stay informed of any updates.

3. Account Access and Security

We may withdraw or amend the Website, and any service or material we provide, in our sole discretion without notice. We will not be liable if all or any part of the Website is unavailable at any time or for any period. We may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary to access the Website.

  • Ensuring that all persons who access the Website through your internet connection are aware of this Agreement and comply with it.

If you are provided with a username, password, or any other security information, you must treat this information as confidential and must not disclose it to any other person or entity. You acknowledge that your account is personal to you and agree not to provide any other person with access to the Website using your credentials. You must notify us immediately of any unauthorized access or security breach.

We may disable any username, password, or other identifier at any time in our sole discretion, including if you have violated any part of this Agreement.

4. Orders and Purchases

Your order is an offer to buy the products listed in your order under these terms. We are not obligated to accept any order and may decline orders in our sole discretion. After receiving your order, we will send a confirmation email with your order number and details. Acceptance of your order and formation of the contract of sale occurs only when you receive your order confirmation email.

You may cancel your order at any time before we send your order confirmation email by contacting us at hello@your-newera.com.

5. Prices and Payment

All prices posted on this Website are subject to change without notice. The price charged will be the price in effect when the order is placed, as stated in your order confirmation email. Posted prices do not include taxes or shipping charges, which will be itemized in your shopping cart and order confirmation.

We are not responsible for pricing, typographical, or other errors and reserve the right to cancel orders arising from such errors.

Payment must be received before we accept an order. We accept major credit cards and other payment methods identified on the Website. By submitting payment information, you represent that: (i) the information is accurate; (ii) you are authorized to use the payment method; (iii) charges will be honored by your payment provider; and (iv) you will pay all charges at posted prices, including applicable taxes.

6. Shipments and Delivery

Please refer to our Shipping Policy for specific delivery options and timeframes. Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for delays in shipment.

For digital content purchases, we will make the content available for download upon order acceptance.

7. Refunds and Returns

Please refer to our Refund Policy for information regarding returns and refunds.

8. Intellectual Property Rights

The Website and its entire contents, features, and functionality—including all information, software, text, displays, images, video, audio, design, selection, and arrangement—are owned by the Company, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

This Agreement permits you to use the Website for personal, noncommercial use only. You must not:

  • Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Website materials, except as incidental to normal browsing.

  • Modify copies of any materials from this Website.

  • Use any illustrations, photographs, video or audio sequences, or graphics separately from accompanying text.

  • Delete or alter any copyright, trademark, or other proprietary notices.

  • Access or use any part of the Website for commercial purposes.

All products marketed on this Website are licensed, not sold, to you under the terms of any applicable license agreement. You will comply with all license terms, including restrictions on resale, copying, modification, and transfer. We retain all intellectual property rights in our products and related materials.

9. Trademarks

The Company name, NEWERA NATURALS, and the Company logo are trademarks or pending trademarks of the Company. All related product names, service names, designs, and slogans displayed on this Website are the property of the Company or its affiliates. You must not use these marks without our written permission. All other trademarks are the property of their respective owners.

10. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with this Agreement. You must not:

  • Use the Website in violation of any applicable law or regulation.

  • Exploit, harm, or attempt to harm minors in any way.

  • Send or upload material that violates common decency or intellectual property laws.

  • Transmit advertising, promotional material, spam, or chain letters without our consent.

  • Impersonate the Company, an employee, another user, or any other person or entity.

  • Engage in conduct that restricts others' use of the Website or may harm the Company or its users.

  • Use the Website in any manner that could disable, overburden, damage, or impair it.

  • Use any robot, spider, or automatic device to access the Website without our consent.

  • Introduce viruses, trojan horses, worms, or other malicious code.

  • Attempt to gain unauthorized access to the Website, servers, or connected systems.

  • Attack the Website via denial-of-service or similar attacks.

11. Third-Party Content and Links

The Website may include content provided by third parties, including other users, bloggers, and third-party licensors ("Third-Party Materials"). We are not responsible for Third-Party Materials, including their accuracy, completeness, legality, or quality. Third-Party Materials do not necessarily reflect our opinions.

Links to third-party websites are provided for convenience only. We have no control over those websites and accept no responsibility for them or any loss arising from your use of them. You access third-party websites at your own risk and subject to their terms.

12. Health Disclaimers

Before using any products offered on this Website, we recommend consulting with your physician or qualified health provider.

THE PRODUCTS AND INFORMATION ON THIS WEBSITE ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY MEDICAL CONDITION OR DISEASE, REPLACE THE ADVICE OF A LICENSED HEALTHCARE PROFESSIONAL, OR PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. YOUR USE OF OUR PRODUCTS DOES NOT CREATE A DOCTOR-PATIENT OR SIMILAR PROFESSIONAL RELATIONSHIP.

Regulatory Disclaimer. Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Any health-related content on this Website constitutes general information only. The materials are provided "as is" without warranties of any kind.

Not a Substitute for Professional Medical Advice. This Website's content is not a substitute for direct, personal, professional medical care and diagnosis. None of the products or information mentioned on the Website should be used without clearance from your physician or health care provider.

Health Risks. There may be risks associated with products or activities mentioned on the Website. By choosing to use our products, you do so of your own free will, knowingly and voluntarily assuming all associated risks.

Injuries. You expressly acknowledge that your use of our products may involve risks. You agree to hold the Company and its agents harmless from all liability for claims arising from products and services available on this Website, except for claims arising from gross negligence or intentional misconduct.

13. Disclaimer of Warranties

You understand that we cannot guarantee that files available for download will be free of viruses or destructive code. You are responsible for implementing sufficient procedures for anti-virus protection and data backup.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY REGARDING THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE OR PRODUCTS. WE DO NOT WARRANT THAT THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED.

TO THE FULLEST EXTENT PROVIDED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF THE WEBSITE OR PRODUCTS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, OR SIMILAR DAMAGES, WHETHER CAUSED BY TORT, BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

We are not liable for spam emails from third parties claiming to be us or promoting our products.

IF, NOTWITHSTANDING THESE PROVISIONS, WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE, OUR AGGREGATE LIABILITY WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR CAD $100.00, WHICHEVER IS LESS.

This limitation does not affect liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, or death or bodily injury resulting from our acts or omissions.

15. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, service providers, and their respective officers, directors, employees, contractors, agents, successors, and assigns from any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable attorneys' fees) arising out of: (i) your violation of this Agreement or applicable law; or (ii) your use of the Website or products, including any use other than as expressly authorized in this Agreement.

16. Governing Law and Jurisdiction

This Agreement and all matters arising from it are governed by the laws of British Columbia, Canada, without giving effect to any conflict of law provisions.

Any legal action arising from this Agreement not subject to arbitration will be instituted exclusively in the courts of British Columbia, Canada. You waive all objections to jurisdiction and venue in those courts.

17. Arbitration

At our sole discretion, we may require you to submit any disputes arising from this Agreement or use of the Website to final and binding arbitration under the rules of the Canadian Arbitration Association, applying British Columbia law.

18. Class Action Waiver

All claims must be brought in your individual capacity, not as a plaintiff or class member in any class or representative proceeding. Unless we agree otherwise, the arbitrator may not consolidate more than one person's claims. You agree that by entering into this Agreement, you are waiving the right to participate in a class action.

19. Limitation on Time to File Claims

Any cause of action or claim arising from this Agreement or the Website must be commenced within one (1) year after the cause of action accrues. Otherwise, that cause of action is permanently barred.

20. Electronic Communications

By providing your email address, you consent to receiving electronic communications from us. You agree that electronic communications satisfy any legal requirement that communications be in writing.

21. Geographic Restrictions

The Company is based in British Columbia, Canada. If you access the Website from outside Canada, you do so on your own initiative and are responsible for compliance with local laws.

22. Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, government actions, war, terrorism, civil unrest, epidemics, labor disputes, or infrastructure failures.

23. Assignment

You may not assign your rights or delegate your obligations under this Agreement without our prior written consent. Any attempted assignment in violation of this section is void.

24. Severability

If any provision of this Agreement is held invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full effect.

25. Waiver

No waiver of any term will be deemed a continuing waiver or waiver of any other term. Any waiver must be in writing and signed by us to be effective.

26. Entire Agreement

This Agreement, together with the Privacy Policy, Refund Policy, and Shipping Policy, constitutes the entire agreement between you and the Company regarding the Website and supersedes all prior agreements and understandings.

27. Feedback

Any feedback, suggestions, or ideas you provide to us may be used by the Company without restriction or compensation to you.

28. Contact Information

This Website is operated by NewEra Naturals Ltd. All communications relating to the Website should be directed to: hello@your-newera.com